1. Your Driving licence and fitness to drive:
You must hold a current, valid driving license – provisional, full or international. Your driving instructor will need to see it (in advance of) or on your first training session.It is your
responsibility to ensure that you are fit to drive. Failure to ensure that you are medically and legally fit to drive could result in action being taken by the Police or Crown prosecution service. Your instructor reserves the right to cancel your driving lesson or refuse the use of the school car for the driving test if there is any suspicion of impairment because of illness, drugs or alcohol.
2. Payments and Cancellation:
Tuition fees are normally payable in advance. Failure to give less than 48 hours notice of cancellation of a lesson may result in a cancellation fee being charged. A cancellation fee will be payable if an instructor is concerned that a pupil is unfit to drive. (Payment can be made by bank transfer, cash or cheque but
cheques offered for payment that are subsequently refused by the bank will be subject to an administration charge of £15.00).Your instructor will do everything possible to ensure that lessons start and finish on time but
in the event of e.g. bad weather or traffic conditions necessitating cancellation or curtailment, fees will be credited.
3.Covid-19 – special conditions
We would prefer for lessons to be paid for by bank transfer or invoice online before the lesson starts however; we can also accept cash if an alternative is not possible.
At this time clients must wear a mask or suitable face covering during the lesson.
Instructors will also wear appropriate PPE and will ensure that all contact points in the vehicle are thoroughly wiped down prior to the client commencing their lesson.
There will be no cancellation fee if a client needs to cancel a lesson if they are showing symptoms of COVID-19, however there will be no lessons taken for a further 14 days.
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.
Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
If a client develops a persistent cough, or shows symptoms of COVID-19 during the lesson, then the lesson will be immediately terminated and the client will be taken home, a charge for the lesson may be payable if a lesson is terminated after it has started.
No sum will be payable if it is terminated ‘at the door,’ if the client answers yes to the following questions:
Have you either been in contact with anyone who has been diagnosed with COVID-19, or has any of the symptoms mentioned above.
Or are you experiencing any of the symptoms mentioned above, or are feeling unwell, if you are then you may not take lessons with us for 14 days and you are advised to self-isolate.
Conversely, if your instructor discovers that they themselves have been in contact with someone who has been recently diagnosed with COVID-19, or who has been in contact with someone who has any of the symptoms mentioned above, or are feeling unwell, then they too will have to follow the self-isolation protocols.
Please do not hesitate to ask us or your instructor for advice or support.
4. Bookings and Lesson duration and location:
The minimum lesson period is one hour. If the instructor is delayed he/she will endeavour to inform the pupil of the estimated time of arrival. If s/he is delayed more than 15 minutes then that lesson will be extended or time credited for a future lesson.
If preferred, lessons can be offered for the same time each week but
this cannot be guaranteed. Lessons will start and finish at the same location unless alternative arrangements are made in advance. In the interests of safety, the instructor may need to drive the pupil to and from a preferred location, this journey time forms part of the lesson as paid for.
5. Training vehicles:
Training vehicles provided by the school are taxed and insured for the purposes of driving tuition. They are fully roadworthy and fitted with dual controls.Pupils may have lessons in their own car. Evidence must be shown that the car is taxed, has a valid MOT certificate (if appropriate), and
is insured to be used for driving under the supervision of a professional instructor in return for payment.
6. Driving tests and bookings
Where a school car is used for test, the fee payable reflects your instructors’ loss of earnings due to his car being unavailable for pupil instruction. Your instructor cannot be held responsible for test appointments cancelled by the DVSA therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise about claiming compensation from the DVSA.While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.
Your instructor reserves the right to refuse use of a driving school vehicle for test.
7. Code of conduct:
Your instructor agrees to abide by the conditions of the Professional Code of Conduct
(a copy of which can be provided on request). In the unlikely event of complaint or dispute the guidelines of the Code of Conduct will be adhered to.
8. Your rights:
These conditions do not affect any protection that you have under consumer legislation.We reserve the right to change or alter any of the terms and conditions without notice but will endeavour to inform pupils of any changes as soon as possible.